Refund policy

Our promise

We want you to love your order. If something arrives faulty, damaged, or isn't what you ordered, we'll make it right with a free replacement or a full refund - your choice.

Faulty, damaged or incorrect items

Contact us within 30 days of delivery at hello@globalgiftstore.com with your order number and a photo of the problem.
In most cases you won't need to send the item back.
We'll send a replacement or refund you in full (including any shipping paid) to your original payment method, usually within 5 business days of approving your claim.

Items that don't arrive

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 days of dispatch, contact us and we'll investigate with the carrier and send a replacement or refund.

Change of mind

Because our products ship from overseas warehouses, we don't accept returns for change of mind (for example, if you ordered the wrong size or simply changed your mind). Please check sizes and descriptions before ordering, and get in touch if you have any questions - we're happy to help.

Cancellations

You can cancel for a full refund any time before your order ships. Email us as soon as possible - orders are usually processed within 1-2 business days.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law or the consumer laws of your country. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.